FAQ
Frequently asked questions.
Grouped by topic. If your question isn't answered here, WhatsApp us — usually the fastest way.
Getting started
Onboarding
How do I get the Serckl Business app?
Serckl Business is a separate download from the consumer app. Get it from the App Store or Google Play, or WhatsApp us for a direct install link.
How long does onboarding take?
About 10–15 minutes on your phone. Six steps: login → business basics → branch on map → hours → verification photos → first deal. Verification typically takes a day on our side.
What documents do I need to sign up?
Your business license (GST/Udyam/Shop & Establishment — any one), a clear photo of your nameboard, and one photo of the inside of the shop. That's it.
Which cities is Serckl available in?
Serckl launches first in Kerala. Message us on WhatsApp to bring Serckl to your city.
What kinds of businesses can list?
Any small business serving a local audience: food, salons, retail, repair, tuition, fitness, wellness, services. If you have walk-in or delivery within a neighbourhood, you qualify.
The app
Features & publishing
What can I publish?
Deals and events — cover image, optional 60-second video, description, terms, and validity window. Publish in under two minutes from your phone.
Can I manage more than one branch?
Yes. Add unlimited branches under one business account (plan-dependent). Each has its own logo, location, category, hours and analytics. Switch with one tap.
What analytics do I get?
Views, saves and enquiries — broken down by branch, by listing, by day. On paid plans, weekly summaries land in your email.
Can customers reach me directly?
Yes. WhatsApp enquiries land straight in your WhatsApp inbox with the listing they came from. Phone taps are logged so you know which listing generated a call.
Trust & verification
Verification & moderation
How does the verification badge work?
We check three things: your nameboard photo matches the address, an inside photo shows the actual shop, and your license doc is valid. Once all three clear, you get a green verified badge visible on every listing.
What happens if a customer files a complaint?
Complaints go to our support team. We investigate; misleading deals are pulled and the business is notified. Repeat offenders lose their verified badge.
Where is my data stored?
In Indian data centres. No cross-border data transfer. Our full privacy policy is on serckl.com/privacy.
Can I delete my business?
Yes, at any time from inside the app. Everything is removed within 30 days per our retention policy.
Billing
Pricing & payments
How much does Serckl cost?
There's a free Starter plan. Paid plans start at ₹499/month (Lite) and ₹699/month (Growth). See the Pricing page for the full breakdown.
Is there a contract or lock-in?
No lock-in on monthly plans. Annual plans get a two-month discount and are still cancellable with a prorated refund.
Do you charge a commission on my deals?
No. Serckl is a flat subscription. Whatever a customer spends at your shop is 100% yours.
What payment methods do you support?
UPI, cards, netbanking and eNACH auto-debit. Processed through a PCI-DSS compliant gateway.
Can I switch plans?
Yes, any time from the app. Upgrades are prorated. Downgrades refund the unused portion of the current cycle.
Support
Getting help
How do I contact support?
Fastest: WhatsApp at +91 92926 16883. Email: [email protected]. Support hours are 10 AM – 8 PM IST, Monday to Saturday.
Do you offer help with onboarding?
Yes. On the Pro plan you get a dedicated onboarding call. On other plans, WhatsApp us and we'll walk you through it.
What's your response time?
WhatsApp: typically under an hour during support hours. Email: within one business day. Pro plan customers get a 4-hour response SLA.
Still have a question?
We answer WhatsApp fastest. Real humans on the other end — no chatbot loops.